We are a growing Travel-Tech company looking for a dedicated and skilled Travel Tech Customer Support team member to join our international team.
Key Responsibilities:
- Monitor incoming customer emails for next-day bookings, handling cancellations, changes, and upgrade requests
- Proactively reach out to customers post-tour to gather feedback and reviews
- Regularly review the company calendar for upcoming bookings and ensure all arrangements are completed on time
- Manage and update bookings from OTAs (GetYourGuide, Viator, Musement, etc.) in the internal system
- Follow up with customers who started but didn’t complete bookings to understand the reason and assist if needed
- Contact customers with failed payments to provide guidance and support
- Handle customer inquiries via chat, phone, and email in a timely and professional manner
- Update existing bookings with details such as accommodations, transportation, or additional services
- Upsell or recommend extra services to enhance the customer experience whenever possible
Ideal Candidate:
- Previous experience in travel, tourism, or hospitality is a strong advantage
- Based in South America
- Skilled in multitasking, problem-solving, and maintaining professionalism under pressure
- Has experience using CRM tools, online booking systems, or OTA platforms
- Detail-oriented, proactive, and committed to ensuring customer satisfaction
- Previous experience in travel, tourism, or hospitality is a strong advantage
What We’re Looking For:
- Excellent communication skills (both written and verbal)
- Strong organizational and time management abilities
- A customer-focused mindset with a passion for delivering outstanding service
- Ability to work independently and collaboratively in a fast-paced environment
