We are seeking a Social Media Account Recovery Support with a technical mindset to assist customers experiencing issues with their Facebook and Instagram accounts. You will engage with inbound leads who have requested help with account-related concerns such as hacked accounts, disabled profiles, advertising restrictions, and other platform access issues.

This role combines sales, customer communication, and technical problem-solving. The ideal candidate is confident speaking with customers, skilled at identifying their needs, and able to clearly explain technical solutions in a simple and professional manner.

Key Responsibilities of Social Media Account Recovery Support:

-Contact and follow up with inbound leads via phone and other communication channels.

-Understand customer issues related to Facebook and Instagram accounts.

-Explain available services and solutions in a clear and professional manner.

-Qualify leads and convert inquiries into paying customers.

-Maintain accurate records of customer interactions and sales activities.

-Build trust and rapport with customers while providing excellent service.

-Collaborate with internal teams to ensure smooth customer onboarding and issue resolution.

-Meet individual sales and performance targets.

Requirements:

-Previous experience in sales, customer support, appointment setting, or a related client-facing role.

-Excellent verbal and written English communication skills.

-Comfortable handling phone conversations and overcoming objections.

-Strong interpersonal and relationship-building skills.

-Technical aptitude and ability to understand digital platform issues.

-Ability to explain technical concepts to non-technical customers.

-Self-motivated, organized, and results-driven.

-Reliable internet connection and a quiet work environment.

Preferred Qualifications of Social Media Account Recovery Support :

-Experience in cybersecurity, technology services, SaaS, digital marketing, or social media-related industries.

-Familiarity with Facebook Business Manager, Meta advertising platforms, or social media account management.

-Experience handling inbound sales leads.

-Knowledge of common account security, hacking, or platform access issues.